When two individuals or groups disagree, it can be beneficial for a third party to get involved. Whether it is employed in the workplace, at college or on an international or global stage, mediation can be hugely beneficial. Conflicts between two parties can arise, and if governments disagree, bringing in a mediator can help to prevent the situation from getting worse, and hopefully, resolve the issue. The infographic below provides a fascinating insight into the role of mediation in international affairs. 

Mediation, also known as assisted negotiation, is an informal means of resolving conflict, promoting diplomacy and forging a way forward. The aim is to help two groups to work together to achieve a shared goal. In order for mediation to be successful, there must be a willingness to find a solution on both sides. 

There are three steps involved in mediation: introduction, problem-solving and closure. To begin with, the mediator outlines a schedule, laying down rules and organising meetings. During the second phase, the parties involved will have their say, and it is possible to meet with the mediator in private. Finally, the groups will outline how they plan to move forward. The US Department for Health and Human Services suggests that mediation is effective in situations where unrest is spiraling, where a solution is needed urgently and when the parties involved need or want to maintain a healthy relationship. 

Mediation offers an array of benefits, as the infographic shows. This form of conflict resolution facilitates communication and open discussion, it protects and strengthens relationships and it is a lot cheaper than legislative processes. To intervene successfully, mediators can employ several techniques, including procedural, communication-facilitation and directive strategies. One of the most high-profile examples of mediation is the Acta de Brasilia, which calmed tensions between Peru and Ecuador in 1998.

To find out more about the impact of mediation, take a closer look at the infographic below.


Infographic Design By Norwich University